From the Pacific Institute
"The widespread and rapidly growing use of mobile phones throughout the
world offers an exciting Pacific Institute’s Water, Hygiene and Sanitation (WASH) SMS Project is creating a highly accessible
communication and monitoring system that uses readily available mobile
phones to collect and disseminate information that can fill multiple
data needs – for poor residents, utilities, local governments, NGOs, as
well as the average customer – and is designed to be accessible both to
resource-strapped utilities and poor residents. Through crowd-sourcing
it helps develop rich, actionable data that addresses critical urban
WASH needs, and informs better policymaking, budgeting, and planning.
opportunity for enabling information to flow
between communities, governmental entities, water and sanitation service
providers, and NGOs and to support rapid and informed decision-making.
Mobile connectivity is outpacing fixed line telephones around the world,
and especially in many developing countries due to the cost savings in
both network infrastructure and individual subscription fees."